|
Post by Loggahead on Sept 1, 2012 18:30:57 GMT -6
Seriously... WTF !? I went to sign in this afternoon and got a meesage that my account has been banned... the last time I played, I played totally solo and had no interaction with anyone!?
First my son's account gets hacked, now this!?
|
|
|
Post by ashnak on Sept 1, 2012 18:33:38 GMT -6
Sorry to hear that Logga!
I still have not been able to log in when they enable the email authentication on everyone.
I have not heard poop since that mass mail on my ticket. Have only seen a twitter message that they are aware!
My heart goes out to you!
|
|
|
Post by Loggahead on Sept 1, 2012 18:37:35 GMT -6
Second note: It actually says that I've been permanently banned !? WTF !?
|
|
|
Post by froot on Sept 1, 2012 18:56:40 GMT -6
What!?!?!?! Dude. Seriously?
|
|
|
Post by Phoenix on Sept 1, 2012 19:08:06 GMT -6
What the hell is wrong with Anet something is seriously messed up
|
|
|
Post by morgwath on Sept 1, 2012 19:09:56 GMT -6
with this and your son's account getting hacked it makes me wonder if there is a keylogger or something on your pc. i'd run updated spyware removal and virus scans just to make sure. probably wouldn't hurt to change the password on your email afterwards as well just to be safe.
I hope you can get it taken care of. I feel for you man it has got to suck.
|
|
|
Post by Loggahead on Sept 1, 2012 19:29:45 GMT -6
I know, I am so pissed right now. I'm so security conscious it isn't funny. When my son's account got hacked, I made sure both of our AV's (Kapersky) were up to date and run full scans. No viruses or malware. In addition to that, I changed my password to something I have never used before that is about 15 characters long. My pwd is also NOT set to remember in the game. The only thing I can think of is that it somehow has to do with the resolution of my son's account and that we both sign in from the same internet connection? I got a reply from NCsoft at 5:30pm today. -logga
|
|
|
Post by froot on Sept 1, 2012 19:36:10 GMT -6
Good luck man, I'm sorry this crap is happening to you
|
|
|
Post by Loggahead on Sept 1, 2012 19:42:25 GMT -6
I appreciate it, thanks for the thoughts.
Happy fucking launch weekend to me. Fuck you ANET, take my $60 and ban my account.
|
|
|
Post by orion on Sept 1, 2012 20:07:18 GMT -6
That's ridiculous very sorry. I hope you can get through to talk with support, and not just emails.
|
|
|
Post by piccolo on Sept 1, 2012 20:23:28 GMT -6
I've read that they are banning accounts that have been hacked to prevent the hacker from doing any damage to said hacked account. They'll lift the ban once the account owner regains control of the account. This is what I read, not sure how accurate it is.
|
|
|
Post by morgwath on Sept 1, 2012 20:40:59 GMT -6
Heard that you can see who has logged into your account by going to GW website and logging in and looking under security. That would let you know if someone did hack your account. But i bet it has to do with you and your son's accounts.
|
|
|
Post by seipher on Sept 1, 2012 20:56:34 GMT -6
The only bans I've heard of we're 72 hr bans and it was due to inappropriate character names. This one is new to me
|
|
|
Post by Loggahead on Sept 1, 2012 21:39:58 GMT -6
Under security, I only have my home ip address under my account. Here is what I get when I sign in:
|
|
|
Post by pottedfern on Sept 1, 2012 21:54:50 GMT -6
|
|
|
Post by kassats on Sept 1, 2012 21:58:57 GMT -6
That's bullshit. How do u not even get an email regarding it.
|
|
|
Post by Loggahead on Sept 1, 2012 22:06:13 GMT -6
No, I haven't bought a single damn thing with karma much less craft a weapon with it or whatever they were doing. I only made it to level 21. I never even used the damn auction house.
|
|
jen
Ashes
"Nothing is impossible, the word itself says I'm Possible!"
Posts: 33
|
Post by jen on Sept 1, 2012 22:09:31 GMT -6
I hope they get it fixed soon for you!
|
|
|
Post by pottedfern on Sept 1, 2012 22:12:49 GMT -6
That's really shitty man. I assume you have been in contact with ANet. To treat loyal customers with unwarranted punishments and to not do everything in their power to remedy the situation is beyond forgivable. I really hope this turns around for you logga. I can't imagine how frustrated you are.
|
|
|
Post by Loggahead on Sept 2, 2012 5:46:10 GMT -6
IM BACK !!!!!!!!!
They didn't state why but they made it seem that it was because of supposed hacking. I bet it is all related to my son's account being hacked. They had verbage in their response that gave me a new pwd and instructed me to change mine and that they weren't responsible for lost items or deleted characters.
Im in and everything is there right as rain!!!!! YES !!!
|
|